Restaurant Group Answers Calls with a Voice Agent
Quick Summary
Titan Hospitality Group, which runs ten restaurants in Virginia and the Mid-Atlantic, put an AI voice agent on the phones at every location. In May 2026 it took 9,139 calls and handled 58% of them start to finish, including reservations, without a person picking up.
The Use Case
Restaurants rarely know how many calls they miss. Staff are on the floor, the phone rings during a rush, and after-hours callers get voicemail nobody checks. Titan deployed Slang AI at all ten locations. The agent answers immediately, handles hours, menu and directions questions, books reservations and collects the caller's details. Complaints and private-event inquiries transfer to a person. Managers read transcripts and correct the agent's answers, so it gets more accurate over time. The service runs about $399 per location per month, and the group's consultant notes one extra private event a year covers it.
Real Example
- A caller phones a location at 9:40 pm, after the host stand has closed
- The agent answers on the first ring and asks how it can help
- The caller asks about Saturday availability for six; the agent checks and offers two times
- The caller picks one; the agent collects name and phone number and confirms the booking
- A second caller with a complaint says "I want to speak to a manager" and is transferred to staff
- The next morning a manager reviews transcripts and corrects one menu answer the agent got wrong
Why It Matters
- 9,139 calls in one month, with 58% (about 5,300) resolved with no staff time
- Another 1,200 calls were fielded while staff were already on the line with someone else
- 20 cross-location reservations were booked in May that would otherwise have been missed